Check whether you can log in to the other services, e.g. webmail, ILIAS, or the University of Hohenheim homepage.

Staff - Student:
If you cannot log in at all, try to reset your password.
To do so, go to the following page: idm.uni-hohenheim.de/sspr/private/changepassword.
Often this will fix log-in problems. However, if this also does not work, then it is possible that your account has expired or been blocked for various reasons. Please contact the KIM IT-Service Desk (Garbenstraße 30, 1st lower level, Biology Biology 1).

The user account is a central access point for many of the University of Hohenheim’s online functions for students and staff. These include:

• Access to the email inbox Webmail
• Access to the learning platform ILIAS
• Access to Studium Online
• Access to the HohCampus Portal
• Access to the Library Account
• Access to additional content on the University of Hohenheim’s homepage
• Internet access using eduroam
• Encrypted connection via VPN - e.g. using Cisco AnyConnect Client

Staff members

You cannot make corrections to your user account profile yourself, such as changing your name after marriage. Please contact the HR officer responsible for you. Please refer to your work documents for details.

Students

You cannot make corrections to your user account profile yourself. For this purpose, please contact the Registrar’s Office (email).

No. Your user account is linked to you. That is why you are personally responsible for any violations of the user regulations. It is therefore in your interest to keep your password secret and protect your access data (logging out when leaving the computer or locking your computer, ...).

If you sub-let your room in the student residence hall while you are gone, for example, you may not leave your sub-letter your user account.

The second email address will serve as the recipient of the necessary information to reset your password. Without a second address, it is not possible to reset your password without the support of the KIM.

To change your password, go to the University of Hohenheim’s IDM. There you log in to your account under "Login" and can then assign a new password via the item "Change password".

Note:
If you have saved your password for a CIFS drive in Windows, you must also change it, otherwise you will no longer have access. You can find instructions on how to do this here. 

If you use eduroam, you must remove the eduroam profile after changing your password and set it up again. Information on eduroam can be found under Students / Employees .

If you previously had a second email address saved with a PIN in your user account, you can reset your password on your own at https://idm.uni-hohenheim.de/sspr/public/forgottenpassword and give yourself a new one.

Otherwise please contact the KIM IT Service Desk at
Garbenstraße 30 (1st lower level), Biology Building 1.
Mon - Thurs:  8.30 a.m. - 4 p.m.
Fri:  8.30 a.m. - 2 p.m.

You can choose the PIN yourself to verify your identity during the resetting process, and you should make note of the PIN.

The Hohenheim user account is extended/cancelled automatically for University of Hohenheim students and employees. For students, this depends on enrollment, and for employees on the term of the employment contract.

University of Stuttgart students will need to bring their detailed certificate of enrollment for the ongoing semester in order to extend their user account.

External students/doctoral candidates will need to present a signed and stamped request for extension/termination from a University of Hohenheim institute to extend the user account. Otherwise, the current contract expiration date is when the user account will be cancelled.

External students/guest auditors must present a signed application for an extension and additional proof (e.g. detailed certificate of enrolment, admission as guest auditor, etc.) as proof of extension. Otherwise, the current contract expiration date is when the user account will be cancelled.

You can find the form under the following link: Request user account (for students of joint programs, visiting researchers, visiting lecturers,...).

Please only submit a request if you do not have a user account but are authorized to have one.

If you have already filled out a request and sent the signed and stamped request to the IT Service Desk, then there is a processing time of around 2-3 business days.

If you have saved a contact email address, then you will be informed about further steps via email. Otherwise, you can activate the account after the processing time of 2-3 business days at idm.uni-hohenheim.de/activate.
Please fill out all fields on that page (First name, Surname, activation code, and birthdate) exactly like you did in the request. That is the only way to activate the account.

If you get the message “Benutzername wurde nicht gefunden. Versuchen Sie es erneut.“, then the account has probably not yet been approved.
In this case, please wait until the end of the processing period. If the processing period is over, you can send an email to kim-it-account@uni-hohenheim.de. Please tell us the date you sent the request and the first and last name of the person requesting the account.

Enrolled students and employees with an employment contract automatically receive a user account. It is not necessary to request one.

Hohenheim doctoral candidates and scientists without an employment relation, who do not automatically receive a user account, may request one using this form.

Students from cooperation degree programs from the Universities of Stuttgart and Tübingen need to submit a valid, detailed certificate of enrollment.

 

If you have already filled out a request at idm.uni-hohenheim.de/request and sent the signed and stamped request to the IT Service Desk, then there is a processing time of around 2-3 business days.

If you have saved a contact email address, then you will be informed about further steps via email. Otherwise, you can activate the account after the processing time of 2-3 business days at idm.uni-hohenheim.de/activate.
Please fill out all fields on that page (First name, Surname, activation code, and birthdate) exactly like you did in the request. That is the only way to activate the account.

If you get the message “Benutzername wurde nicht gefunden. Versuchen Sie es erneut.“, then the account has probably not yet been approved.
In this case, please wait until the end of the processing period. If the processing period is over, you can send an email to kim-it-account@uni-hohenheim.de. Please tell us the date you sent the request and the first and last name of the person requesting the account.

Provided you have gone through the application process in HohCampus, the activation code corresponds to your user ID from the HohCampus application portal. If you have submitted a new application, the activation code was displayed there. As part of the activation process, the new user name will be displayed and the password will be set.

Go to the following link: https://idm.uni-hohenheim.de/sspr/public/activate and follow the steps described there. The activation code is necessary for this.

When activating the user account, the user sets a password for logging in. In addition, an activation code is needed. This is for data security and to verify the user for their account.

It is not permitted to have the account activated by someone else!