Service catalogue (In German language only)

Communication, information, and media are indispensable elements of studying, teaching, research, and administration at the University of Hohenheim. The Communication, Information and Media Center (KIM) as a central service institution of the University of Hohenheim has been tasked with coordinating, planning, managing, and operating communication engineering, digital information processes, and media management at the University. KIM provides the University with IT services, literature, and other media.

Which services are provided?

In the service catalogue, all KIM tasks and services are listed that the KIM users can use directly. The catalogue offers visibility and transparency. The KIM internal services needed to provide the direct services are not listed in the service catalogue. KIM internal services are absolutely essential for the fulfillment of KIM’s other tasks, however. The service catalogue therefore does not provide a description of the internal KIM processes and organizational structures and does not set down the resources required for this.

How is the service catalogue maintained?

The service catalogue is set down and continually updated by KIM in coordination with the Senate Committee for KIM. It is oriented on the needs and requirements of the members of the University to fulfil their tasks in research, teaching, studies, education and continuing education, and the University administration. The services are provided together with the University institutions.

In this first version of the service catalogue, future important services by KIM are not yet named. Such services are to be listed and described in as much detail as possible as the service catalogue is updated.

Who can take advantage of the services?

KIM services are provided to members of the University of Hohenheim. Selected KIM services are also available to external users in the framework of the KIM library regulations.

Why is there a service catalogue?

The service catalogue is to inform the KIM users about KIM’s service offers. In addition, with the description of services in a service catalogue, there is the possibility to better plan, steer, evaluate, adapt, and continue to develop the service offers.

The currently valid version of the service catalogue will be made accessible to University members on the KIM’s website including additional information.

How was the service catalogue created?

This first but not last service catalogue for KIM was created in a KIM organizational development process with the participation of the staff. In writing the service catalogue, not only the competencies of the KIM staff (internal viewpoint) were taken into considertion, but we also used the results of a workshop with users (external viewpoint).